We welcome your
questions and feedback. Feel free to contact us by
phone, email, or our contact form in the right hand corner of the
website. For the fastest answer, read our frequently
asked questions below.
Ordering:
What is the free shipping all about?
You will be able to stretch your dollar and save money because we
provide you with free ground shipping to the lower 48 states, with no
minimum order requirements.
You have the option to upgrade your shipping for a faster delivery. You
will find a link to our shipping options and rates on every single
product page, along with the processing time each item requires.
What are my payment options?
Simply Unique Baby Gifts accepts Visa, MasterCard, American Express and
Discover credit card payments and PayPal.
How does the Lowest Price Guarantee work?
We refuse to be undersold. For complete details, please see
this link.
Will I be charged sales tax?
All orders shipped to destinations
within the state of Maryland are charged 6.0% sales tax. Orders shipped
to destinations outside the state of Maryland will not be charged sales
tax.
Are online transactions secure?
Simply Unique Baby Gifts assures that
all transactions conducted online are completely secure. Our website
uses secure socket layer (SSL) certified by Thawte to encrypt all of
your personal information. We use strong security measures to prevent
the loss, misuse and alteration of your information once it is in our
records. Please read our security and privacy policy for details.
Can I order by phone?
Orders can be placed over the phone by
calling Simply Unique Baby Gifts's toll free number 866-476-0213. One
of our friendly and helpful customer care representatives can assist
you with your order. For international shipping,
please call our local number +1-310-324-9000.
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Do you offer samples of your baby shower
favors?
We work hard to provide detailed product
descriptions and clear product images but understand that you may still
wish to order samples. Personalized products as well as some products
sold in sets are not available for purchase as a sample. Sample orders
will be charged the unit price of the product plus shipping and
handling. Please call us at 866-476-0213 with any questions about
specific products.
Do you offer discount coupons on your baby gifts and
favors?
We offer exclusive
discounts and baby gift coupons to members of our VIP Club.
In addtion, we offer a Customer Rewards Program whereby
you can earn even more discounts. You can also ask our
customer service team about our low price guarantee. All of these
benefits PLUS free ground shipping (lower 48
states) helps you s-t-r-e-t-c-h you dollar!
Will I receive an email confirmation for my order?
You will receive an email confirmation
shortly after placing your order. Please review your order details
carefully and contact customer service immediately if you wish to make
any changes. Once your order has been processed and is ready to be
shipped from our facility, you will receive a second email containing
delivery and tracking information. Order and shipping confirmation
emails are sent to the shipping email address.
International Orders:
International Shipping (Outside of the USA):
SimplyUniqueBabyGifts.com has partnered with a trusted third-party
company, iShopUSA to fulfill orders for our international
customers. Simply put any items you wish to purchase in your shopping
cart and choose the "international checkout" option. The items will
automatically be transferred to the iShopUSA shopping cart.
You may pay with
international credit cards, PayPal and bank wire
transfers. iShopUSA will process your payment and guarantee
delivery. Once
your order is completed, all inquiries should be directed to the
iShopUSA Customer Service Department.
What is the currency for all prices?
All prices listed on our Simply Unique
Baby Gifts's website are quoted in US Dollars.
What items are available to ship internationally?
Food items and perishables are not available for international
shipping. Our glassware, such as wine glasses, shot glasses or glass
votives are not available for international shipping.
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Shipping & Fulfillment:
How do I check on the status of my order?
We send tracking information to the email address you used to place
your order. You can also check on the status on your order by visiting
the order status page link in the email receipt you
received when you placed your order. For any questions
regarding the status of your order, please contact us.
What are my shipping options?
We offer free ground shipping to the lower
48 states. You may also upgrade your
shipping in the shopping cart if you wish. Please contact us regarding
shipments to
Alaska or Hawaii. International Shipping information can be found here:
International Shipping
Options.
Do you ship to PO Boxes?
We are unable to ship to PO Boxes. Our carriers require a physical
shipping address.
Will I receive a shipment confirmation?
Once your order has been processed and
is ready to ship, you will receive an email containing tracking
number(s) which will allow you to track your order. Some items ship
separately and you may receive multiple emails with more than one
tracking number. You may also check the status of your order on our
order status page.
How long does it take to receive my order?
Each product on our website has a
specific processing time, marked in the Availability section of each
product description page. Availability times do not include optional
personalization processing time or shipping
transit time.
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Can I rush my order?
Rush service for some items is offered at a nominal fee. We can also
offer you upgraded
shipping options. Please call customer service at 866-476-0213 for
specifics on how we can help make sure your delivery arrives
on
time.
How do I makes changes or cancel my order?
You may change or cancel your order at no additional cost as long as
the order has not been processed or personalized. Cancellation fees may
apply. Please
contact customer service at 866-476-0213 for specific inquiries.
What if my order
is
undeliverable?
If we are unable to deliver your order due to an incorrect address, the
order will be returned to us. The purchaser is responsible for any
reshipping fees charged by the carrier to pickup and to redeliver the
package.
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Returns & Exchanges:
What is your return policy?
Returns are as simple as 1 - 2 - 3! Your satisfaction is Guaranteed!
If you are unhappy with your purchase from Simply Unique Baby Gifts,
you
may return the item(s) for a refund or exchange within 30 days of your
receipt. The item(s) must be in new condition, unused and in original
packaging material.
All items returned under this policy are eligible for a refund. The
full purchase price minus
the original shipping fees we paid on your behalf
will be
credited
to the same form of payment used in the original purchase. Upgraded Shipping fees or rush fees
that were paid in order to meet a deadline are not refundable unless we
did not meet the deadline date you provided in the shopping cart, according to the tracking number. A
re-stocking charge of up to 15% may also apply if item has been removed
from its original packaging.
If you need to get authorization to return a gift you received, please ask the person who purchased the gift to call us with their order number and credit card information so we can issue a refund on their credit card.
Return shipping costs are the responsibility of the customer (unless
the merchandise is defective, damaged in transit, or a result of our
error). Therefore customers should insure all returns for the purchase
price of the product to protect you in the event of loss or damage. We
also recommend you use a carrier that provides tracking information. This can be done with UPS Ground, or more economically with USPS Parcel Post with "Delivery Confirmation" added. If sending via USPS, we also strongly recommend purchasing insurance in case the item is damaged during the return shipment.
All returns must have an RA (Return Authorization) number. You can
request an RA number by calling Toll Free: 1-866-476-0213 or
1-410-634-1642. If any of the items you purchase from Simply Unique
Baby Gifts are defective, we will be happy to provide a replacement for
you. Please email us or call us for return instructions.
Please note, we are unable to accept:
* Items that have
been used or laundered
* Diaper Cakes that have been disassembled
* Personalized items
* Partial order returns
* Other items that are non-returnable and non-refundable are edible, cosmetic and personal care items. Some examples of non-returnable items are manicure sets, candy, lip balms, lollipops, drink mixes, coffee, tea, jelly, and honey.
Should you receive a product that appears to be damaged in-transit,
please contact us immediately. Be sure to have your invoice, order
number and shipment tracking number available. We will file a claim
with the carrier and order an item replacement for you.
Special attention is needed for the large products shipped by motor
freight carrier, such as large furniture or large toys. It is important
for you to inspect your shipment carefully! Any damage made to the
carton or product itself, must be noted on the freight bill BEFORE the
driver leaves.
You can either accept the cartons as damaged or you can refuse them. If
you do not note damage on the freight bill, the freight carrier may
only accept partial responsibility for the merchandise. You must
understand that it is your responsibility to inspect all goods before
signing off on the shipment.
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Security & Privacy:
What is Simply Unique Baby Gifts privacy policy?
Simply Unique Baby Gifts is committed to protecting the privacy of our
customers and using information responsibly. Please be assured that we
respect your privacy. Any personally identifiable information we
collect from you is used to help us communicate with you and is never
sold or disclosed to outside third parties.
By using our web site or purchasing a product from us, you agree to the
collection and use of information as set forth in our privacy
policy. We may from time to time update this policy. We will
post any changes to our policy on our security and privacy policy page
so that you are always aware of what information we collect and how we
use that information.
How does Simply Unique Baby Gifts safeguard my
information?
This site uses a secure socket layer (SSL) certified by Thawte to
encrypt all of your personal information. We use strong security
measures to prevent the loss, misuse and alteration of your information
once it is in our records.
How does Simply Unique Baby Gifts use
my personal information?
All information we collect through our website is used solely to
process transactions for commercial purposes. Contact information
(email address, telephone number, address, etc.) from the order form is
used to send your orders and information about our company to you. Your
contact information is also used to get in touch with you, when
necessary, regarding your order. Financial information (credit card
numbers, credit card expiration dates, billing address, etc.) will be
used only for billing purposes and are not stored.
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General FAQ's
Where is Simply Unique Baby Gifts located?
Simply Unique Baby Gifts corporate office is located at:
15261 Westbridge Ct., Henderson, MD 21640
We do not have a retail storefront and cannot make sales in person.
Orders can only be taken online and shipped direct from our designers
and facilities, which are located in various parts of the USA.
What is your contact information for the press?
All press inquiries should be emailed or addressed to the following
address:
info@simplyuniquebabygifts.com
I am a vendor. How do I submit my products for
consideration?
In our quest for unique products, we welcome vendor enquiries. Please
email us at info@simplyuniquebabygifts.com or call us direct at:
410-634-1640
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